Terms of service

SwitchReport is a trading name. The operating entity, its ABN and address will be shown here on finalised registration ("we", "us", "our").

1. These terms

1.1 These terms govern your use of SwitchReport: the website at switchreport.app including the signed-in web application, the SwitchReport app that runs on FLIR i34 / i64 thermal cameras, and the report-generation service behind them (together, the "Service").

1.2 The agreement between you and us is made up of: your plan or order details; these terms; and our Privacy policy (incorporated by reference). If those documents conflict, they apply in that order. If your organisation has a separate written agreement with us, that agreement prevails over these terms to the extent of any inconsistency — except that clauses 5.1, 9.3 and 9.4 apply in any event, because our licence from FLIR requires them to be part of every agreement under which the camera app is provided.

1.3 By creating an account, signing in, or using the Service, you agree to these terms. If you use the Service on behalf of a business, you confirm you are authorised to bind that business, and "you" means that business.

1.4 SwitchReport is a professional tool for licensed electrical work. It is offered for business use, not for personal, domestic or household use.

2. Your account

2.1 Accounts are currently set up by us rather than by public sign-up. You must give us accurate details and keep them current.

2.2 Keep your sign-in credentials confidential. You are responsible for activity under your account. Tell us promptly at support@switchreport.app if you suspect unauthorised access.

2.3 Team members. If your plan includes additional seats, the account holder controls who is invited and removed. Team members' use of the Service is use under your account: you are responsible for their compliance with these terms, and their work is stored in your account's data pool.

3. Plans and features

3.1 Your plan (for example Core, Plus or PlusTags) and its inclusions are as described when you purchased or as otherwise agreed with us in writing.

3.2 We develop the Service continuously and may add, change or improve features at any time. If during a period you have paid for we materially reduce what your plan includes, we will tell you, and you may cancel and receive a pro-rata refund of prepaid fees for the unused part of the period.

3.3 Features described as "coming soon" or early access are not yet part of the Service; when released they may differ from their description, and pre-release features may change or be withdrawn with notice.

4. Fees and payment

4.1 Fees are as agreed for your plan. Card payments are processed by our payment provider, Stripe — your card details go to Stripe, and we do not store your full card number (see the Privacy policy).

4.2 Subscriptions are billed annually in advance and renew automatically for the same period unless cancelled before renewal. We will send a renewal reminder at least 30 days before each renewal. You can cancel at any time, effective at the end of the current paid period.

4.3 We may change prices with at least 30 days' notice; a price change takes effect from your next renewal, and you may cancel before then.

4.4 Unless stated otherwise, prices include GST.

4.5 If fees are overdue we may, after notice and a reasonable opportunity to pay, suspend the Service until payment is made. Except where these terms provide otherwise (clauses 3.2 and 14) or the law requires, fees are not refundable — and nothing in this clause limits your rights under the Australian Consumer Law.

5. Acceptable use

5.1 Use the Service only lawfully and for its intended purpose — producing thermal-inspection records and reports for your own business and your customers.

5.2 You must not: attempt to access another account's data or probe, scan or test the vulnerability of the Service without our written consent; interfere with or disrupt the Service; upload malicious code; reverse engineer, copy or create derivative works of the Service except as the law permits; resell, sublicense or provide the Service to third parties as a bureau service without our written agreement; use automated bulk scraping or export of data that is not yours; or use the Service to capture images for surveillance of people (inspection imagery is of equipment and premises).

5.3 We may apply reasonable technical and fair-use limits (including on AI-assisted features) to keep the Service available and reliable for everyone. If you have found a security issue, please follow the responsible disclosure request on our Data & security page.

6. Your data, your customers' data, and your records

6.1 "Customer Data" means the data you and your users enter or capture in the Service — customer and site records, thermal and visual images, readings, notes and generated reports. As between you and us, you own Customer Data, and you own the reports you generate.

6.2 You grant us the licence we need to host, process, back up, and display Customer Data solely to provide the Service to you and as the Privacy policy describes. We do not sell Customer Data and we do not use your customers' contact details for our own marketing.

6.3 You warrant that you are entitled to upload the Customer Data you upload; that personal information in it (including your customers' contact details and images of their premises) was collected lawfully; and that you have told your customers what the Privacy policy contemplates you telling them.

6.4 Your records are in your control — and your responsibility. You can archive records in the product and can ask us to delete records at any time (unless the law requires us to keep them). Deleting a specific record is immediate and cannot be undone, and we are not responsible or liable for the loss of records deleted by you, your users, or at your request, including where those records were needed for your own compliance, insurance or contractual obligations. Closing your account starts a 30-day period in which it can be restored; after that everything is permanently removed, including backup copies, within a further 30 days. Delivered reports and the copies the camera app files into the device's own gallery are your retained copies — keep whatever your own obligations require. Otherwise we retain inspection records for 7 years as the Privacy policy describes.

7. Your professional responsibility

7.1 SwitchReport is a reporting tool, not an inspection service, and we do not provide electrical, engineering or other professional advice. The Service does not certify equipment as safe.

7.2 You (or the qualified thermographer conducting the work) remain solely responsible for: conducting inspections safely, lawfully and to the applicable standards and licence requirements; the accuracy and completeness of the data captured and entered; reviewing every report — including automatically calculated temperature readings, ΔT values, priority and criticality codes, and any AI-drafted text — before adopting or delivering it; and all decisions made in reliance on a report, including repair decisions and their urgency.

7.3 The ΔT comparison method and priority code recorded against each finding are set at the time of capture and may be corrected by you. Responsibility for their accuracy, and for reviewing them when circumstances change, rests with you, as clause 7.2 describes.

7.4 SwitchReport's priority thresholds are based on the Infraspection Institute Standard for Infrared Inspection of Electrical Systems & Rotating Equipment (2022 Edition), ISO 18434-1, and ANSI/NETA MTS-2023, Maintenance Testing Specifications for Electrical Power Distribution Equipment and Systems, Table 100.18, "Thermographic Survey Suggested Actions Based on Temperature Rise." Aligning our methodology to those published standards is not the same as certifying that any particular report meets your own client's requirements, an insurer's requirements, or the legal or regulatory requirements of the jurisdiction where the inspected site is located — those are matters only you, as the qualified thermographer preparing and delivering the report, can determine. You are solely responsible for satisfying yourself, your client and any insurer that a report meets whatever requirements apply to it. We do not review, approve or certify the substance of any report. Subject to clause 12.1, we are not liable for a report being found insufficient, non-compliant or otherwise unsuitable for such a purpose.

8. AI-assisted features

8.1 AI-assisted drafting (of the condition observation, the board description, and absolute-maximum wording) is an optional aid. On the camera, turning it on for an inspection sends every capture in that inspection for drafting once the inspection reaches the web; on the web, you can request a draft for one capture or for a whole inspection, and requesting one may prepare the next captures in your queue ahead of time. Each request sends that capture's images, the panel name and the readings to our AI provider for processing, as described in the Privacy policy, and returns a draft that may be inaccurate or incomplete. A qualified person must review AI output before it is adopted, and only text you approve appears in your report.

8.2 Usage limits apply to AI features to keep them available. The data handling involved, including overseas processing, is described in the Privacy policy.

9. The camera app and third-party products

9.1 We grant you a non-exclusive, non-transferable licence to install and use the SwitchReport app on FLIR i34 / i64 cameras you control, for the duration of your subscription and subject to these terms.

9.2 Your camera, its firmware, and any FLIR or other third-party services you connect it to (for example FLIR Ignite or another camera-backup service) are third-party products under their own terms. We are not responsible for them, and enabling a third-party backup of your camera gallery is your own choice, with the consequences the Privacy policy explains. Third-party trademarks, including FLIR, belong to their owners; FLIR is not responsible for SwitchReport.

9.3 The camera app and FLIR. The SwitchReport camera app is built using a software development kit licensed to us by FLIR Systems, Inc. and its affiliates ("FLIR"). As a condition of that licence, and subject to clause 12.1: (a) you release FLIR from, and will hold FLIR harmless against, any and all liability in connection with your use of the SwitchReport camera app; (b) FLIR gives you no warranties of any kind in respect of the app, which is provided "as is"; FLIR is not liable to you for any indirect, special or consequential damages, including loss of profits, loss of data or equipment downtime; and FLIR's total aggregate liability to you in connection with your use of the app, on any basis, does not exceed USD $50; (c) FLIR is not a party to these terms, does not support SwitchReport, and has no responsibility for it; and (d) we enter into paragraphs (a) and (b) for ourselves and also as agent for, and trustee of the benefit of those paragraphs for, FLIR, which may enforce them directly. Nothing in this clause excludes, restricts or modifies any right or remedy you have under law that cannot be excluded, restricted or modified.

9.4 If FLIR withdraws its approval. FLIR approves the apps that run on its cameras and may withdraw that approval, and our own licence from FLIR may end. If either happens we may terminate the licence in clause 9.1 on reasonable written notice, giving you as much notice as we reasonably can. That does not by itself end your subscription or your access to the web application; but if the camera app is a material part of what your plan includes, clause 3.2 applies and you may cancel and receive a pro-rata refund of prepaid fees for the unused part of your period.

10. Availability, support and changes

10.1 We work to keep the Service available and take the protective steps described on our Data & security page, but we do not promise uninterrupted or error-free operation, and no service levels apply unless separately agreed in writing. We may perform maintenance, and where practicable we will schedule it considerately.

10.2 Support is available by email at support@switchreport.app during Australian business hours (AEST/AEDT). The Service is under active development and clause 3 governs feature changes.

11. Suspension and termination

11.1 We may suspend or limit your access, in a proportionate way and with notice where practicable, while: you are in material breach of these terms; fees are overdue after notice (clause 4.5); your use presents a security risk to the Service or to others' data; or we are required to by law. We lift suspensions once the cause is resolved.

11.2 You may end your subscription in accordance with clause 4.2. Either party may terminate immediately by notice if the other materially breaches these terms and does not remedy the breach within 14 days of notice, or becomes insolvent.

11.3 On termination: your access ends; on request within 30 days we will provide an export of your Customer Data in a reasonable format; and retention and deletion of Customer Data are then governed by the Privacy policy (including the 7-year inspection-record retention and your right to ask for earlier deletion). Clauses 6.4, 7, 8.1, 9.2, 9.3, 12, 13 and 14 survive.

12. Consumer guarantees, warranties and liability

12.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under law that cannot be excluded, restricted or modified.

12.2 Where the Australian Consumer Law permits it (for services not of a kind ordinarily acquired for personal, domestic or household use), our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

12.3 Subject to clauses 12.1 and 12.2: (a) the Service is otherwise provided "as is"; (b) neither party is liable to the other for indirect or consequential loss, loss of profits, loss of revenue, or loss of data — including, for us, loss of records within clause 6.4; and (c) each party's total aggregate liability arising out of or in connection with these terms is capped at the greater of the fees you paid in the 12 months before the event giving rise to the claim and AUD $1,000.

12.4 Nothing in these terms limits liability for fraud or wilful misconduct, and the cap in 12.3(c) does not apply to your obligation to pay fees properly due.

13. Your indemnity

To the extent permitted by law, you indemnify us against loss we suffer from a third-party claim arising out of Customer Data you had no right to upload, or your unlawful use of the Service in breach of clause 5 — reduced proportionately to the extent we contributed to the loss. We will notify you promptly of any such claim and give you the opportunity to conduct its defence.

14. Changes to these terms

We may update these terms. For material changes we will give you at least 30 days' notice by email or in the product before the change takes effect. If you do not agree to a material change, you may cancel before it takes effect and receive a pro-rata refund of prepaid fees for the unused part of your period. Continued use after the effective date is acceptance. The current version and its date are always shown on this page.

15. General

15.1 These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

15.2 Notices: we send notices to your account email; you send notices to support@switchreport.app or our address above.

15.3 You may not assign these terms without our consent (not to be unreasonably withheld). We may assign to a related body corporate or as part of a sale or restructure of the business, with notice to you and on terms no less protective of you.

15.4 Neither party is liable for delay or failure caused by events beyond its reasonable control, other than your obligation to pay fees.

15.5 If part of these terms is unenforceable, the rest continues. A failure to enforce a right is not a waiver of it. These terms and the documents in clause 1.2 are the entire agreement about the Service — but nothing in this clause excludes rights you have under law that cannot be excluded, or liability for statements made fraudulently.

16. Contact

SwitchReport (operating entity, ABN and address to be shown on finalised registration)
Phone: 0457 447 236 · Email: support@switchreport.app