Terms of service

SwitchReport is a trading name of SwitchReport Pty Ltd (ABN 48 702 344 938) of 1st Floor, 203-205 Blackburn Road, Mount Waverley, VIC 3149 ("we", "us", "our").

1. These terms

1.1 These terms govern your use of SwitchReport: the website at switchreport.app including the signed-in web application, the SwitchReport app that runs on FLIR i34, i35, i64 and i65 thermal cameras, and the report-generation service behind them (together, the "Service").

1.2 The agreement between you and us is made up of: your plan or order details; these terms; and our Privacy policy (published at switchreport.app, incorporated by reference). If those documents conflict, they apply in that order. If your organisation has a separate written agreement with us, that agreement prevails over these terms to the extent of any inconsistency — except that clauses 5.1, 9.3 and 9.4 apply in any event, because our licence from FLIR requires them to be part of every agreement under which the camera app is provided.

1.3 By creating an account, signing in, or using the Service, you agree to these terms. If you use the Service on behalf of a business, you confirm you are authorised to bind that business, and "you" means that business.

1.4 SwitchReport is a professional tool for thermographers inspecting electrical equipment. It is offered for business use, not for personal, domestic or household use.

2. Your account

2.1 You can sign up online by choosing a plan on our Plans page and completing the sign-up form. You are then asked to add your card on Stripe's checkout page (see clause 4.1). The person who signs up becomes your account admin, and team members join when the account admin invites them (see clause 2.3). You must give us accurate details and keep them current.

2.2 Keep your sign-in credentials, and the passcode of any camera you use with SwitchReport, confidential. You are responsible for activity under your account. Tell us promptly at support@switchreport.app if you suspect unauthorised access.

2.3 Team members. If your plan includes more than one user, your account admin decides who is invited and removed, and some settings and actions in the Service are limited to the account admin. Team members' use of the Service is use under your account: you are responsible for their compliance with these terms, and their work is stored in your account's data pool.

3. Plans and features

3.1 Your plan (for example Core or Plus), any add-on you buy (for example a bespoke report), and what each includes are as described when you purchased or as otherwise agreed with us in writing.

3.2 We develop the Service continuously and may add, change or improve features at any time. If during a period you have paid for we materially reduce what your plan includes, we will tell you, and you may cancel and receive a pro-rata refund of prepaid fees for the unused part of the period.

3.3 Features described as "coming soon" or early access are not yet part of the Service; when released they may differ from their description, and pre-release features may change or be withdrawn with notice.

4. Fees and payment

4.1 Fees are as agreed for your plan. Card payments are processed by our payment provider, Stripe: your card details go to Stripe, and we never store your full card number (see the Privacy policy).

4.2 Subscriptions are billed annually in advance and renew automatically for the same period unless cancelled before renewal. We will send a renewal reminder at least 30 days before each renewal. You can cancel at any time, effective at the end of the current paid period.

4.3 We may change prices with at least 30 days' notice; a price change takes effect from your next renewal, and you may cancel before then.

4.4 Unless we agree otherwise, prices are in Australian dollars and are the total amount you pay. If you are in Australia, the price includes GST. If you are outside Australia and GST does not apply, you pay the same price, with no GST added or taken off. You are responsible for any taxes or duties that apply in your own country.

4.5 If a payment is not made when it is due, your access to the Service stops until the payment is made, and we will email you when this happens. This is a suspension only: it does not delete your Customer Data or end these terms. Except where these terms provide otherwise (clauses 3.2 and 14) or the law requires, fees are not refundable. Nothing in this clause limits your rights under the Australian Consumer Law.

5. Acceptable use

5.1 Use the Service only lawfully and for its intended purpose — producing thermal-inspection records and reports for your own business and your customers.

5.2 You must not: attempt to access another account's data or probe, scan or test the vulnerability of the Service without our written consent; interfere with or disrupt the Service; upload malicious code; reverse engineer, copy or create derivative works of the Service except as the law permits; resell, sublicense or provide the Service to third parties as a bureau service without our written agreement; use automated bulk scraping or export of data that is not yours; or use the Service to capture images for surveillance of people (inspection imagery is of equipment and premises).

5.3 We may apply reasonable technical and fair-use limits (including on AI-assisted features) to keep the Service available and reliable for everyone. If you have found a security issue, please follow the responsible disclosure request on our Data & security page.

6. Your data, your customers' data, and your records

6.1 "Customer Data" means the data you and your users enter or capture in the Service: customer and site records, thermal and visual images, readings, notes and generated reports. As between you and us, you own Customer Data, and you own the reports you generate.

6.2 You grant us the licence we need to host, process, back up, and display Customer Data solely to provide the Service to you and as the Privacy policy describes. We do not sell Customer Data and we do not use your customers' contact details for our own marketing.

6.3 You warrant that you are entitled to upload the Customer Data you upload; that personal information in it (including your customers' contact details and images of their premises) was collected lawfully; and that you have told your customers what the Privacy policy contemplates you telling them. Original image files carry inspection details inside them, which can include earlier versions of those details, as the Privacy policy explains. You are responsible for those details in any original image file you download, copy or share, and for your choice to turn on saving copies to the FLIR Gallery.

6.4 Your records are in your control, and your responsibility. You can archive records in the product, your account admin can permanently delete some records in the product, and you can ask us to delete records at any time (unless the law requires us to keep them). When you delete a record, we remove it from SwitchReport straight away and it cannot be undone. Copies in our backups are removed within 30 days. We are not responsible or liable for the loss of records deleted by you, your users, or at your request, including where those records were needed for your own compliance, insurance or contractual obligations. Closing your account starts a 30-day period in which it can be restored; after that everything is permanently removed from SwitchReport within a further 30 days, and copies in our backups are removed within 30 days after that. Delivered reports, and any copies the camera app saves to the FLIR Gallery if you turn that on, are your retained copies: keep whatever your own obligations require. Otherwise we retain inspection records for 7 years as the Privacy policy describes.

7. Your professional responsibility

7.1 SwitchReport is a reporting tool, not an inspection service, and we do not provide electrical, engineering or other professional advice. The Service does not certify equipment as safe.

7.2 You (or the qualified thermographer conducting the work) remain solely responsible for: conducting inspections safely, lawfully and to the applicable standards and licence requirements; the accuracy and completeness of the data captured and entered; all wording in your reports, including wording you write or replace and the default wording SwitchReport supplies; reviewing every report (including automatically calculated temperature readings, ΔT values, comparison methods, priority codes and any AI-drafted text) before adopting or delivering it; and all decisions made in reliance on a report, including repair decisions and their urgency. SwitchReport's default report wording is a starting point, and you must review it before you use it. You can change that wording because you are responsible for it.

7.3 The ΔT comparison method and priority code recorded against each finding are set at the time of capture and may be corrected by you. Responsibility for their accuracy, and for reviewing them when circumstances change, rests with you, as clause 7.2 describes.

7.4 The ΔT bands in SwitchReport's default priority criteria tables are based on three published references: the Infraspection Institute Standard for Infrared Inspection of Electrical Systems & Rotating Equipment (2022 Edition), ISO 18434-1, and ANSI/NETA MTS-2023, Table 100.18, "Thermographic Survey Suggested Actions Based on Temperature Rise." SwitchReport does not author, own or certify those references, and basing the tables on them does not make the tables a standard. Using SwitchReport's default tables does not make a report compliant with those references or with any other standard, and they may not meet the requirements that apply to your report. You can choose one or more priority criteria tables to use, from SwitchReport's default tables and any your business builds. Your account admin builds your own priority criteria tables in the web application, under names your business chooses. The Service gives you a finished report. It is not made to any standard, and we do not certify that it meets your client's requirements, an insurer's requirements, or the legal or regulatory requirements of the jurisdiction where the inspected site is located. We recommend that you use priority criteria that meet those requirements. Choosing your priority criteria, and deciding whether they suit your situation, is up to you as the qualified thermographer preparing and delivering the report. You are solely responsible for satisfying yourself, your client and any insurer that a report meets whatever requirements apply to it. We do not review, approve or certify the substance of any report. Subject to clause 12.1, we are not liable for a report being found insufficient, non-compliant or otherwise unsuitable for such a purpose.

8. AI-assisted features

8.1 AI-assisted drafting is an optional aid on plans that include it. It can draft the condition observation, the component identification, the board description, and the wording for an absolute-maximum reading. On the camera, turning it on for an inspection sends every capture in that inspection for drafting once the inspection reaches the web. On the web, drafting starts by itself when you open a completed inspection, for every capture in it that does not have a draft yet, whether or not drafting was turned on for that inspection on the camera. The setting "Draft AI notes automatically when I open an inspection" in Account settings controls this. It is on unless you turn it off, and it applies only in the browser where it is set. With it off, nothing is sent from the web until you request a draft. You can also stop drafting for an inspection at any time. Your account admin can turn AI drafting off for everyone in your business, in Account settings. Once it is off, nothing more is sent to our AI provider for drafting from the web, automatically or on request, even for an inspection that had drafting turned on at the camera. Requests already sent still finish. Each request sends, at most, that capture's images, the panel name, the readings and priority details, the comparison method and the re-inspection date to our AI provider for processing, as described in the Privacy policy, and returns a draft that may be inaccurate or incomplete. A qualified person must review AI output before it is adopted, and only text you approve appears in your report.

What is in your images is your responsibility. An image can show whatever was in frame when it was taken, including people, names, labels, signage, contact details, company or product branding, and other personal or confidential information. You decide what you capture, so frame your shots to leave out anything you are not entitled to share. You also decide whether images are sent for drafting: on the camera, by turning drafting on for an inspection; and on the web, by leaving the setting described above on, or by requesting a draft. Your warranty in clause 6.3 covers every image you send. Before you send one, you must also make sure that you are entitled to share what it shows with our AI provider, which processes it overseas, and that you have met any privacy or confidentiality obligations you owe to the people and businesses in it. If you cannot, do not use AI drafting for the inspection that image is in. Your account admin can turn AI drafting off for your business, which covers every inspection. Otherwise, turn the setting off before you open that inspection on the web, do not turn drafting on for it on the camera, and do not request drafts for it. Subject to clause 12.1, we are not responsible for the content of images you choose to send for drafting. That does not reduce our own obligations under privacy law for the information we hold and pass to our AI provider, which the Privacy policy describes.

8.2 Usage limits apply to AI features to keep them available. The data handling involved, including overseas processing, is described in the Privacy policy.

9. The camera app and third-party products

9.1 We grant you a non-exclusive, non-transferable licence to install and use the SwitchReport app on FLIR i34, i35, i64 or i65 cameras you control, for the duration of your subscription and subject to these terms.

9.2 Your camera, its firmware, and any FLIR or other third-party services you connect it to (for example FLIR's own cloud service or another camera-backup service) are third-party products under their own terms. We are not responsible for them, and enabling a third-party backup of your FLIR Gallery is your own choice, with the consequences the Privacy policy explains. Third-party trademarks, including FLIR, belong to their owners; FLIR is not responsible for SwitchReport.

9.3 The camera app and FLIR. The SwitchReport camera app is built using a software development kit licensed to us by FLIR Systems, Inc. and its affiliates ("FLIR"). As a condition of that licence, and subject to clause 12.1: (a) you release FLIR from, and will hold FLIR harmless against, any and all liability in connection with your use of the SwitchReport camera app; (b) FLIR gives you no warranties of any kind in respect of the app, which is provided "as is"; FLIR is not liable to you for any indirect, special or consequential damages, including loss of profits, loss of data or equipment downtime; and FLIR's total aggregate liability to you in connection with your use of the app, on any basis, does not exceed USD $50; (c) FLIR is not a party to these terms, does not support SwitchReport, and has no responsibility for it; and (d) we enter into paragraphs (a) and (b) for ourselves and also as agent for, and trustee of the benefit of those paragraphs for, FLIR, which may enforce them directly. Nothing in this clause excludes, restricts or modifies any right or remedy you have under law that cannot be excluded, restricted or modified.

9.4 If FLIR withdraws its approval. FLIR approves the apps that run on its cameras and may withdraw that approval, and our own licence from FLIR may end. If either happens we may terminate the licence in clause 9.1 on reasonable written notice, giving you as much notice as we reasonably can. That does not by itself end your subscription or your access to the web application; but if the camera app is a material part of what your plan includes, clause 3.2 applies and you may cancel and receive a pro-rata refund of prepaid fees for the unused part of your period.

10. Availability, support and changes

10.1 We work to keep the Service available and take the protective steps described on our Data & security page, but we do not promise uninterrupted or error-free operation, and no service levels apply unless separately agreed in writing. We may perform maintenance, and where practicable we will schedule it considerately.

10.2 Support is available by email at support@switchreport.app during Australian business hours (AEST/AEDT). The Service is under active development and clause 3 governs feature changes.

11. Suspension and termination

11.1 We may suspend or limit your access, in a proportionate way and with notice where practicable, while: you are in material breach of these terms; your use presents a security risk to the Service or to others' data; or we are required to by law. If a payment is overdue, clause 4.5 applies instead. We lift suspensions once the cause is resolved.

11.2 You may end your subscription in accordance with clause 4.2. Either party may terminate immediately by notice if the other materially breaches these terms and does not remedy the breach within 14 days of notice, or becomes insolvent.

11.3 On termination: your access ends; on request within 30 days we will provide an export of your Customer Data in a reasonable format; and retention and deletion of Customer Data are then governed by the Privacy policy (including the 7-year inspection-record retention and your right to ask for earlier deletion). Clauses 6.4, 7, 8.1, 9.2, 9.3, 12, 13 and 14 survive.

12. Consumer guarantees, warranties and liability

12.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under law that cannot be excluded, restricted or modified.

12.2 Where the Australian Consumer Law permits it (for services not of a kind ordinarily acquired for personal, domestic or household use), our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

12.3 Subject to clauses 12.1 and 12.2: (a) the Service is otherwise provided "as is"; (b) neither party is liable to the other for indirect or consequential loss, loss of profits, loss of revenue, or loss of data, including, for us, loss of records within clause 6.4; and (c) each party's total aggregate liability arising out of or in connection with these terms is capped at the greater of the fees you paid in the 12 months before the event giving rise to the claim and AUD $1,000.

12.4 Nothing in these terms limits liability for fraud or wilful misconduct, and the cap in 12.3(c) does not apply to your obligation to pay fees properly due.

13. Your indemnity

To the extent permitted by law, you indemnify us against loss we suffer from a third-party claim arising out of Customer Data you had no right to upload, or your unlawful use of the Service in breach of clause 5. That indemnity is reduced proportionately to the extent we contributed to the loss. We will notify you promptly of any such claim and give you the opportunity to conduct its defence.

14. Changes to these terms

We may update these terms. For material changes we will give you at least 30 days' notice by email or in the product before the change takes effect. If you do not agree to a material change, you may cancel before it takes effect and receive a pro-rata refund of prepaid fees for the unused part of your period. Continued use after the effective date is acceptance. The current version and its date are always shown on this page.

15. General

15.1 These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

15.2 Notices: we send notices to your account email; you send notices to support@switchreport.app or our address above.

15.3 You may not assign these terms without our consent (not to be unreasonably withheld). We may assign to a related body corporate or as part of a sale or restructure of the business, with notice to you and on terms no less protective of you.

15.4 Neither party is liable for delay or failure caused by events beyond its reasonable control, other than your obligation to pay fees.

15.5 If part of these terms is unenforceable, the rest continues. A failure to enforce a right is not a waiver of it. These terms and the documents in clause 1.2 are the entire agreement about the Service, but nothing in this clause excludes rights you have under law that cannot be excluded, or liability for statements made fraudulently.

16. Contact

SwitchReport Pty Ltd
ABN 48 702 344 938
1st Floor, 203-205 Blackburn Road, Mount Waverley, VIC 3149
Phone: 0457 447 236 · Email: support@switchreport.app